Returns & refunds
A 30-day window, clear steps and refunds within 5 to 10 business days.
Return window
Returns can be requested up to 30 days after the date your order was delivered. Reach out within that period, and if the product qualifies we will reply with everything you need to send it back. We are unable to accept requests made after the 30-day window.
What can be returned
Our products are applied to the skin, so returns are handled with hygiene in mind:
- Products that are unopened, unused and in their original sealed packaging can be returned within 30 days of delivery.
- Opened or used skincare and body-care products cannot be returned or exchanged, unless they arrived damaged, defective or were not the item you ordered.
- Free gifts or samples included with a qualifying order should be returned together with the purchase where reasonably possible.
- Gift cards and clearly marked final-sale items cannot be returned.
If you are not sure whether an item qualifies, email support@dichvuentityseo.com before sending anything back.
Starting a return
Always begin by contacting customer care. Send an email to support@dichvuentityseo.com that includes your order number, the product(s) you want to return and a short explanation. If something arrived damaged, defective or incorrect, include photos of both the item and the packaging. We answer within 1 to 2 business days with a return authorisation and the address to use. Ship the item with tracking within 14 days of the authorisation and keep the receipt. Unauthorised returns can be delayed or refused.
Return shipping costs
If you are returning an unopened product because you changed your mind, you pay the return shipping cost, and the original shipping charge (if any) is not refunded. If we made a mistake, or the product arrived damaged or defective, we cover the return shipping and refund the original shipping charge as well.
Damaged, defective or incorrect items
Report damaged, defective or incorrect items within 7 days of delivery with photos. We will send a replacement at no cost or issue a full refund, whichever you prefer. In many cases we will not need the damaged item back.
Refund timing
After the returned item reaches us and is inspected, we confirm the refund by email. The money is sent back to the payment method you used at checkout within 5 to 10 business days; card issuers and banks sometimes take a few more days to show the credit. If nothing has appeared 15 business days after our confirmation, please check with your bank and then contact support@dichvuentityseo.com.
Exchanges
We do not process direct exchanges. If you would like a different product, return the unopened item for a refund and place a new order whenever you are ready.
Cancellations
Orders can be cancelled free of charge as long as they have not been dispatched. Email support@dichvuentityseo.com as soon as possible with your order number. Once a parcel has left our facility it cannot be cancelled, but you can return eligible items under this policy after delivery.
Contact
Customer care for ORIVEA, operated by ORIVEA: support@dichvuentityseo.com. Please include your order number in every message.