Frequently asked questions
Quick answers about shipping, returns and using ORIVEA products. Anything else: support@dichvuentityseo.com.
Shipping
Which countries do you deliver to?
We deliver worldwide from the United States, excluding destinations subject to U.S. sanctions and a few countries affected by payment or carrier restrictions. The checkout only lists countries we can ship to. Full details are in the Shipping Policy.
What does shipping cost?
U.S. orders from $75 ship free, U.S. orders under $75 cost $6.95, and international orders are a flat $19.95.
When will my order arrive?
We dispatch within 1 to 3 business days. U.S. delivery is usually 3 to 8 business days after dispatch; international delivery is usually 7 to 15 business days.
Can I order more than five of one product?
No. To comply with our payment partners and keep stock available, orders are limited to 5 units per product. Contact us if you have a special request.
Do I have to pay import duties?
Possibly. Duties and taxes charged by your country are the recipient’s responsibility and are not included in our prices.
Returns
What is your return policy?
Unopened, unused products in original packaging can be returned within 30 days of delivery. Opened products are not returnable unless damaged, defective or incorrect. See the Returns & Refunds Policy.
How do I return something?
Email support@dichvuentityseo.com with your order number and the item. We send instructions and a return address; wait for them before posting anything.
How long do refunds take?
Within 5 to 10 business days after we approve the return. Banks can take a few extra days to show the credit.
Something arrived broken.
Send photos to support@dichvuentityseo.com within 7 days of delivery and we will replace or refund the item.
Products
In what order should I use the products?
Step 1 cleanse and tone, step 2 serum or oil, step 3 cream or mask, step 4 body. The “Where it fits” note on each product page explains the placement.
Do your products contain fragrance?
Some contain essential oils for scent; each page lists the scent under the product facts. Products marked “unscented” contain no added fragrance.
Are the products suitable for sensitive skin?
Many customers with sensitive-feeling skin use the calendula, aloe and centella products. Always patch test a new product on the inner arm for 24 hours first.
Are ORIVEA products vegan and cruelty-free?
Our products are not tested on animals. Individual pages note any ingredients of animal origin, such as beeswax in the Calendula Barrier Balm.
Can your products treat eczema, acne or other conditions?
No. ORIVEA products are cosmetics that cleanse, moisturize and improve the appearance of skin. They are not intended to treat any medical condition.