Shipping policy
Rates, destinations and delivery times for every order.
Destinations
We ship ORIVEA orders from the United States to customers around the world. All prices, shipping charges and refunds are in U.S. dollars (USD).
We are required to comply with U.S. sanctions and export-control laws, so we cannot ship to countries, regions or persons that are subject to U.S. sanctions or embargoes, including Cuba, Iran, North Korea, Syria, Russia, Belarus and the Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions of Ukraine. Some additional destinations are temporarily unavailable because of payment-network, carrier or regulatory limitations. The country selector at checkout only lists destinations we can actually deliver to, and the shipping charge for your address is shown before you pay.
Shipping charges
Our rates are flat and predictable:
- U.S. orders with a merchandise subtotal of $75 or more ship free (standard service).
- U.S. orders below $75 pay a $6.95 standard shipping charge.
- Eligible international orders pay a $19.95 flat international shipping charge, whatever the order size.
“Merchandise subtotal” means the product total after discounts, before shipping and any taxes.
Processing time
Orders are prepared for dispatch within 1 to 3 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays begin processing on the next business day. During launches or promotional periods processing can take slightly longer, and we will email you if an order is delayed beyond three business days.
You will receive an order confirmation email as soon as you place your order and a shipping confirmation with a tracking number as soon as the parcel leaves our facility.
How long delivery takes
After dispatch, U.S. parcels usually arrive within 3 to 8 business days. International parcels usually arrive within 7 to 15 business days, depending on the destination country and customs clearance.
Delivery times are carrier estimates rather than guarantees. If a U.S. parcel has not arrived 10 business days after dispatch, or an international parcel after 20 business days, email support@dichvuentityseo.com with your order number and we will start a carrier investigation on your behalf.
Customs, duties and taxes
International orders may be subject to import duties, VAT, GST or other charges levied by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the recipient. Customs policies vary widely, so please check with your local customs office before ordering if you are unsure. If a parcel is refused or returned because duties were not paid, we refund the product price minus the original shipping cost and any return charges we incur.
Quantity limits
Each order may contain a maximum of 5 units of the same product. This limit is enforced automatically in the cart and at checkout. For bulk requests, contact support@dichvuentityseo.com first and we will tell you whether we can help.
Address accuracy and failed delivery
Please check your shipping address carefully before completing checkout. We cannot change the address once an order has been dispatched. Parcels that are returned to us because of an incomplete or incorrect address, or because they were not collected from the carrier, can be re-sent for an additional shipping charge or refunded for the product price minus the original shipping cost.
Lost or damaged parcels
If your order arrives damaged, photograph the outer packaging and the products before discarding anything and email support@dichvuentityseo.com within 7 days of delivery. We will replace the damaged items or refund them in full. If tracking shows your parcel as delivered but you have not received it, check with household members, neighbours and your building reception first, then contact us within 7 days so we can investigate with the carrier.
Questions
For anything related to shipping, email support@dichvuentityseo.com with your order number. We reply within 1 to 2 business days. ORIVEA is operated by ORIVEA.